Shipping policy

At Willow & Oak, we are committed to ensuring your order reaches you as smoothly as possible. Please find our shipping details outlined below.

Shipping Locations

We currently offer shipping within:

• Ireland

• Northern Ireland

• United Kingdom

At this time, we do not ship to other international destinations, though we hope to expand in the future.

Processing Times

All orders are processed and dispatched within 1–2 working days of purchase.

Please note that processing times may vary slightly during busy periods, such as sales or holidays.

Delivery Timeframes

Delivery times are estimated and may vary depending on your location and external factors:

• Ireland & Northern Ireland: up to 7 working days

• United Kingdom: up to 10–14 working days

While we do our best to ensure timely delivery, these timeframes are not guaranteed and may be affected by courier delays or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and are the responsibility of the customer.

Customs & Duties (UK Orders)

For our UK customers, please note that due to Brexit, additional customs charges, import duties, or taxes may apply upon delivery.

These charges are set and regulated by UK authorities and are outside of our control. Willow & Oak is not responsible for any such fees.

Delays & Responsibility

Once your order has been dispatched, Willow & Oak is not responsible for delays caused by courier services, customs processing, or other unforeseen circumstances.

If you have any questions regarding your delivery, please feel free to contact us at info@willowandoak.ie.